Return & Refund Policy

At Aeonico, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your jewelry, we offer a straightforward return and refund policy to make the process as seamless as possible.

Returns:
We accept returns on unworn and undamaged items within 15 days of the original purchase date. To initiate a return, please contact our customer service team at info@aeonico.com. Once your return request is approved, you will be provided with a return authorization number and instructions on how to proceed.

Please ensure that the item is securely packaged and returned in its original condition, including all packaging materials and tags. Returns that are damaged or not in their original condition may not be eligible for a refund.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Please note that shipping costs are non-refundable, and you will be responsible for the return shipping fees unless the return is due to an error on our part.

Exchanges:
If you would like to exchange your item for a different size, style, or color, please contact our customer service team to arrange the exchange. Exchanges are subject to availability, and additional shipping charges may apply.

Damaged or Defective Items:
In the rare event that your jewelry arrives damaged or defective, please contact us immediately to arrange for a replacement or refund. We may require photographic evidence of the damage or defect for our records.

Contact Us:
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team at info@aeonico.com. We’re here to assist you every step of the way and ensure your shopping experience with Aeonico is nothing short of exceptional.

Thank you for choosing Aeonico for your jewelry needs. We appreciate your trust and look forward to serving you again in the future.