FAQs

Welcome to the Aeonico FAQs page! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you have a question that is not addressed here, please don’t hesitate to contact our customer service team for assistance.

How do I determine my ring size?

Our ring size guide provides instructions on how to measure your ring size accurately using a printable ring sizer or a string and ruler. Once you have your measurement, refer to our ring size chart to find your corresponding size.

What payment methods do you accept?

We accept various forms of payment, including credit/debit cards (Visa, Mastercard, American Express, Discover) and PayPal. Bank transfer payments may also be accepted upon request.

How long will it take to receive my order?

Orders are typically processed and dispatched within 3 business days. Delivery times may vary depending on your location and the shipping method selected at checkout. Please refer to our Shipping Policy for estimated delivery times.

What is your return policy?

We accept returns on unworn and undamaged items within 7 days of the original purchase date. Please refer to our Return & Refund Policy for detailed instructions on how to initiate a return and receive a refund or exchange.

Do you offer international shipping?

Yes, we proudly ship our jewelry worldwide to bring timeless elegance to customers around the globe. International shipping times and costs may vary depending on the destination country and customs clearance processes.

How do I care for my jewelry?

Proper jewelry care is essential to maintain its beauty and longevity. Refer to our Jewelry Care page for comprehensive guidelines on how to store, clean, and protect your jewelry from damage and tarnishing.

Can I track my order?

Yes, once your order is dispatched, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and whereabouts of your package throughout the shipping process.

How can I contact customer service?

Our customer service team is available to assist you with any questions or concerns you may have. You can reach us by email at info@aeonico.com during our business hours.

We hope these FAQs have addressed any questions you may have. If you need further assistance, please don’t hesitate to reach out to us. Thank you for choosing Aeonico for your jewelry needs.